Is The Provider Reliable?

The Internet, on the other hand, has only been around for about 20 years, and continues to undergo rapid growth and change. Like any newer and evolving technology, there are always going to be some outages. That said, reliability has come a long way in a very short time.

“Well over 90% of the problems with an Internet connection will occur at the customer location.”

The reliability of the network of any Internet Service Provider that has been in business for at least a few years is typically very good. The equipment within their network is designed for reliability, not lowest cost. It should be noted that well over 90% of the problems with an Internet connection will occur at the customer location. Unfortunately, user error generally contributes to this statistic and must be taken into consideration anytime an outage occurs. For this reason, the most important factors affecting reliability are how quickly the Internet Provider can diagnose where the problem exists and how quickly they can get someone to the customer location to make the repair if required.

For our part, Hameltronics deploys state of the art, high quality, major manufacturer, name brand equipment like Motorola. All of our wireless equipment meets our strict specifications and has been selected to endure the wind, rain and heat that come with living in our beautiful part of Florida. Additionally, Hameltronics has partnered with the largest, most reliable internet backbone providers in the US who currently have network capacity available here in the Sarasota area. Companies like Level 3 communications and Florida Power and Light provide all the capacity and redundancy we need to provide our customers reliable, true high speed internet service at affordable prices. 

HamelTronics has designed customer support to be a differentiating element between themselves and other High Speed Internet providers.